Tag: Letter C

A customer relationship management (CRM) database is a collection of data that includes all the interactions between a company and their customers.

A contact form is a page on a website where users can communicate with the site’s owner.

A cold email is sent to anyone with whom there has never been a previous relationship or connection.

Cold calling is a sales call from a B2C who has never interacted with the salesperson making the call.

The CAN-SPAM Act is a United States law that prescribes the requirements that emails and other messages from entities must follow.

Call disposition refers to classifying the outcome of a call.

A call cadence is a plan that details how often a salesperson reaches out to their lead and how much time they should wait between each contact.

Call analytics refers to analyzing data in meaningful ways that yield critical insights into customer behavior, preference, and overall call performance.

The California Consumer Privacy Act allows any California consumer to request access to all information a company has stored on them.