Category: Glossary

Call cadence

A call cadence is a plan that details how often a salesperson reaches out to their lead and how much time they should wait between each contact.

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Call analytics

Call analytics refers to analyzing data in meaningful ways that yield critical insights into customer behavior, preference, and overall call performance.

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Sales dialer

A sales dialer is a preloaded list of caller IDs that a call center or sales representative may use to make outbound calls.

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