Category: Glossary

Opt down

Opt down is a feature that allows users to change the frequency with which they would like to receive communication instead of completely opting out.

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Net new leads

The number of new potential customers added to a company’s database during a specific time is known as the net new leads.

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Inbound leads

This happens when a potential customer discovers a business’s product or service and contacts it.

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Hard bounce

A hard bounce happens when an email can’t be delivered due to an invalid address, full mailbox, or strict security settings.

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