Samantha Spiro

Sales dialer

A sales dialer is a preloaded list of caller IDs that a call center or sales representative may use to make outbound calls.

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Opt down

Opt down is a feature that allows users to change the frequency with which they would like to receive communication instead of completely opting out.

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Net new leads

The number of new potential customers added to a company’s database during a specific time is known as the net new leads.

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